The Challenge
How can Google Data Centre Delivery functions come together collectively to rethink their end-to-end value chain in order to scale sublinearly to deliver compute despite a number of very real internal and external constraints.
What was Involved
In six weeks, our team of 3 interviewed 20 Googlers, analyzed 63 discrete processes, identified 59 systems and tools to create a single view of the E2E value chain. We synthesized hundreds of pain points into 5 systemic sources of pain and visualized the E2E process to communicate to C-Suite Google stakeholders, which formed the foundation for the workshop ideation.
- Interviewed Googlers and Data Centre SME’s to create a single view of the E2E value chain, which had never been attempted within the organization before!
- Synthesized hundreds of pain points into 5 systemic sources of pain which formed the foundation for the workshop ideation.
- Visualized the E2E Process to communicate to C-Suite Google stakeholders.
- Collaborated daily with Accenture’s Industry X.0 experts to pull all of the disparate sources of info and knowledge together into one place.
- Designed the 4 hour workshop agenda and owned all presentation materials and assets for the session. Acitities included 'Pupose led innovation, governance model design, solving for painpoints, idea prioritization and concept generation.'
- Synthesized workshop outputs to activate senior stakeholder attendees on actioning on their committments.
Outcomes & Impact
Our small team ran a successful workshop which brought 20 VP’s in Google together to address shared challenges, teeing up the selling of future work. The assets and outputs were shared with permanent teams in Google as a framework for continued work.
