Alto | GenAI Call Centre Optimisation

Contact centres today face significant customer & agent challenges identified through primary research. Agents lack the necessary technology and channel system operations to effectively serve customers, often lacking insight into context, history, and multi-skilling capabilities. The escalating volume & complexity of queries strain contact centres, leading to rising OpEx costs & declining agent & customer satisfaction.

By leveraging the power of language as Gen AI’s interface, we created a solution that can reshape contact centres, transforming them from problem-solving hubs to hubs of proactive engagement.

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